Shop Policies
Shipping Information
1. A confirmation email of your order details will be sent to you once received. We will begin to process your order as soon as possible, which you will be able to track from 'Track Order Details'.
2. A tracking number will be sent to you by email once your item is shipped out.
3. To check shipping details, please see the following
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Country Processing Time Delivery Time
UK 1-2 Business Days 2-6 Business Days
US 1-2 Business Days 6-8 Business Days
CA 1-2 Business Days 3-4 Business Days
AU 1-2 Business Days 6-12 Business Days
SG 1-2 Business Days 4-5 Business Days
Other Countries 1-2 Business Days 4-12 Business Days.
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Customs and Import Duties
Every so often, there are times when extra customs or import duties are inevitable. If you do incur charges, please do not hesitate to contact us at support@lilysilk.zendesk.com.
Please send us a copy of the customs duties receipt via email.
A refund will be processed within 3-5 working days upon receiving your receipt.
Returns & Exchanges
EXTENDED 30-DAY MONEY-BACK GUARANTEE
Products sold by Untapped, unless otherwise stated, are guaranteed a 30-day money-back policy under legitimate conditions*. If it is your first time returning an item from the UK, we have your shipping fee covered. Please note that the customer is responsible for paying the return shipping fee after the first return.
If you would like to exchange the product you ordered for another size, color, or style, please return the item(s) within 30 days of purchase, and we will process the exchange as soon as we receive the item.